🙋 Members

Report a problem in your city

What it is #

Plaazaa Report lets you tell your local office about a problem — a broken street light, a pothole, flooding, rubbish — with a photo and a pin on the map. The office staff reply on the report, and you get a notification at every step until it is fixed.

• It takes about 30 seconds.
• Every report gets a number (for example #12) so everyone talks about the same thing.
• Other people in the Space can see the report and press Me too, so the office knows how many people it affects.

💡 You need to be a member of the Space to report. Open the Space and press Join first.

How to report a problem #

1. Open your city's Space.
2. In the post box, tap 📣 Report a problem. (On a phone it is the wide button above the icons; on the reports board there is also a + Report a problem button.)
3. Fill in the form:
   1. Photos — 1 to 4 photos. Required. A clear photo helps staff fix it faster.
   2. Category — pick the closest one, for example Road, Electricity & street lights, Flooding.
   3. Location — tap the map where the problem is, or drag the pin. Use my location puts the pin where you stand. You can also add a place name (soi, landmark).
   4. Short title — for example "Street light out at Soi 5".
   5. Details — optional. When it started, how big it is, who it affects.
4. Press Send report.

Your report appears in the Space with its number and the status Received.

💡 You can send up to 10 reports an hour. One problem = one report: if there are two different problems, send two reports.

Categories #

The Space chooses which categories it uses. The usual list follows Traffy Fondue, so it feels familiar:

Already reported? Follow it instead #

After you pick a category and place the pin, the form checks for open reports of the same category close by (about 100 m). If it finds some, it shows them:

• Me too — follow this one — you follow that report and get its updates. No new report is made.
• It is a different problem — hides the suggestion so you can carry on with your own report.

This keeps one problem in one report, so staff do not handle the same thing twice — and the "me too" count shows how many people it affects.

Hide my name #

Tick Hide my name from other members if you do not want neighbours to see who reported it. The report is then posted by a neutral account, ผู้แจ้ง (ไม่ระบุชื่อ) ("reporter, not named"), instead of you.

• Staff still see your name, so they can contact you if needed.
• You keep all your buttons (ask for an update, rate, reopen).
• Because the post is not under your name, you cannot delete it yourself — ask a Space manager. Comments on it do not notify you.

Send to staff only #

Tick Send to staff only (not shown in the Space) for problems that should not be public. Only you and the staff handling it can see the report — it does not appear in the Space, on the board or on the map.

Some categories are always staff-only, for example Corruption and Drugs (when the Space uses them). The option is then locked on.

🔒 Staff-only reports are still counted in the office's statistics, but never shown with details or names.

Follow your report #

On your report card you see the status, the progress timeline with every staff update, and your buttons:

Your buttons while it is open:

• Ask for an update — reminds the staff. Once a day.
• Add information — more details or another photo.

You get a notification for every public update, in your language.

When it is done #

When staff mark the report Done, check the after photo. Then:

• Rate the fix from 1 to 5 stars.
• Confirm it is fixed — this closes the report for good.
• Not fixed — reopen — if it is not really fixed, reopen it within 7 days and say what is still wrong. It goes back to In progress.

Me too on other people's reports #

On a report someone else made, press Me too if it affects you as well. You then get its updates, and the office sees how many people are affected.

The reports board and map #

Every report card has a link See all reports. The board shows the Space's reports with:

• numbers at the top: open reports, done this month, average days to fix, satisfaction;
• filters by status and category, and My reports;
• a map with a pin per report (colour = status).

The board never shows names. Staff-only reports are not on it.

See the Space at a glance #

A Space with Plaazaa Report has tabs under its name: Feed · 📣 Report · Members · About, and a line such as "5 open reports". On the right (on a phone: above the post box) a card shows open reports, done this month, satisfaction and average days to fix.

Above the posts:

• All · 📣 Report · Posts ▾ — pick what to see. Posts shows ordinary posts; its menu narrows to Text, Photos, Videos …
• With 📣 Report: status chips (Received, In progress, Forwarded, Done, My reports) and ⊞ Group — by issue type (default), same problem, status or area.
• Views: ▤ Feed (full cards) · ☰ List · ≡ Compact (one line each) · ▦ Photos. ↕ sorts (for reports: Needs attention, Newest, Most "me too" …). Your choice is remembered.
• 🔍 searches inside what you see — for reports also by number, e.g. #0031.
• 📌 Pinned posts from the office stay on top for a few days.

Tap a row to open it next to the list (on a phone it slides up; swipe down or press Back to return).

Reports stay in their Space: they do not appear in the home feed (you see one short line per Space instead), on profiles or in Popular. A report's Share copies its link.

Who sees what #

Questions #

Can I report without joining the Space? No — join first. It keeps reports from real people of the city.

Can I edit my report? Use Add information to add details or photos. To remove a report, delete its post (or ask a Space manager for hidden-name reports).

I got no reply. Press Ask for an update (once a day). Staff are also reminded automatically when a report has no update for 48 hours.

Is this the official channel of the office? The Space shows who runs it. In a pilot, the Plaazaa team forwards reports to the office for you.

Something is not working #